Careers

Account Manager

Israel

About The Position

At Percepto, we are developing ground breaking multidisciplinary systems that allow enterprises to fully harness the power of drones.

We are looking for a qualified Technical Account Manager to resolve complex problems and provide excellent technical and customer service to specific accounts. You will provide provide technical, product and business knowledge to support pre-sales and post-sales process and strengthen customer relationships.

We need you to be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience, a results-driven person and a team player.

Responsibilities

  • Develop and maintain a productive relationship with assigned accounts worldwide, hold regular discussions to review open issues, understand their business, meet their needs, share best practices, determine ways to increase their success, and become their trusted partner
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
  • Develop project plans that merge customer requirements with company needs and coordinate various teams and technical personnel during all project phases, from PO to deployment and support.
  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
  • Provide our product team with customers’ feedback to help identify potential new features or products
  • Partnering with internal teams, such as technical support, professional services, product management, R&D, to ensure that all technical challenges are being handled properly and on time
  • Responsible for customer satisfaction, retention and reference ability
  • Liaise with the sales department to win new business, identify opportunities to up and cross sales
  • Occasional travel visiting customer sites (up to 20%)

Requirements

  • Experience with managing of complicated technical projects
  • Experience with managing customers globally
  • Demonstrated technical problem solving proficiency
  • Excellent analytical and advanced troubleshooting skills with customers
  • Excellent customer service and communication skills, both verbal and written
  • Ability to multitask and work well in a fast-paced start-up environment
  • Working technical knowledge of multidisciplinary systems

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2018 © Percepto. All Rights Reserved.​

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2018 © Percepto. All Rights Reserved.​

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