Careers

The Percepto team is constantly pushing the boundaries
of what’s possible with hardware, software and AI.

Customer Operations Support

US- Dallas · Full-time

About The Position

Percepto is the leading provider of autonomous inspection and monitoring solutions, harnessing robotics, including our very own market-leading industrial drone-in-a-box solution. Our team is made up of software and hardware engineers, industry experts and professionals who are all passionate about innovation and driven to push the boundaries of what’s possible with software, AI, and hardware. We are a fast growing company with offices in Israel, the U.S. and Australia, with Fortune 500 clients around the world. Our company growth is not stopping any time soon, and we are looking for great talent like you to join our team

Why join Percepto? We care about the people we work with. We want our team members to grow and develop professionally, to find their job rewarding and intellectually stimulating, and of course - to have fun and feel that they are part of the Percepto family.

Responsibilities

  • Manage the support process and resolve issues that affect customers
  • Hands-on technical support, in depth acquaintance with our platform
  • First responder, Process incoming direct customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions;
  • Communicate support details and schedules to key stakeholders;
  • Contact customers for scheduling on-site visits for installations, maintenance and repairs;
  • Manage and maintain updated records of failures, maintenance activities and bugs;
  • Support on-site activities for both technicians, customers and sub-contractors;
  • Follow and write company protocols and procedures;

Requirements

  • Have experience with Linux/ Unix along with programming languages such as Python or shell scripting
  • Experience with solving IT and network related issues;
  • Hands-on technical experience with electronics;
  • Experience with operating and flying UAV systems;
  • Experience delivering frontline customer service;
  • Spanish speaker - Big advantage;
  • Knowledge, understanding of cellular (LTE) connectivity and/or other wireless connectivity- An Advantage;
  • Understanding/Experience with cyber-security aspects of enterprise networks- An Advantage;
  • Effective troubleshooter and problem-solver;
  • Be able to effectively communicate in business English both written and verbal;
  • Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability

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