The Percepto team is constantly pushing the boundaries
of what’s possible with hardware, software and AI.
Regional Operations Team Lead
About The Position
The Regional Operations Team Lead is responsible for overseeing and coordinating field operational activities serving as a technical SME to the team, and coordinating key operational tasks within the Midland, TX region. This role ensures that all operational processes are running efficiently and effectively by managing a team of field operators and prioritizing and scheduling accordingly to meet ongoing operational needs on time. This role will provide leadership and support to a team of operations staff at the operational hub in Midland, TX. In addition, the Regional Operations Team Lead will work closely with cross-functional teams to meet business objectives and optimize operational performance.
This position is based on-site at our operations hub in Midland, TX.
Responsibilities
Resource Management:
- Manage regional resources, including staff, equipment, and materials, to meet operational demands
- Coordinate logistics for field operations, ensuring the timely availability of resources and equipment
- Provide regular forecasts to logistics and supply chain teams to ensure the availability of necessary resources
Performance Monitoring:
- Track key performance indicators (KPIs) and ensure targets are met or exceeded
- Prepare and present regular performance reports to senior management
Team Leadership:
- Supervise, mentor, and lead a team of field operators within the Midland, TX region
- Conduct regular team meetings to ensure alignment with operational goals
- Facilitate ongoing training and development to improve team performance
Operational Excellence:
- Achieve operational excellence by leading the on-site operational team
- Oversee and coordinate day-to-day operational activities to ensure timely and efficient execution of operational tasks to the deployed systems to ensure system reliability and operational uptime: maintenance, upgrades, and ad-hoc system issues
- Manage and coordinate a team of field operators, etc., including scheduling and task prioritization, ensuring they are deployed efficiently to meet operational demands
- Work closely with internal teams to meet operational goals
- Address operational challenges and resolve any issues that arise within the region
- Collaborate with other departments to troubleshoot and provide solutions to operational bottlenecks
- Identify areas for operational improvement and implement process optimizations
- Ensure compliance with company policies, safety standards, and operational procedures
Product Subject Matter Expert (SME):
- Serve as the technical product SME for the team, offering guidance and expertise on product
- Prioritize technical support issues, escalating when necessary to ensure timely and efficient resolution in line with service expectations
- Collaborate with the technical support team to address system-related issues, evaluate situations, and develop effective action plans for resolution
- Maintain clear communication between the field team, technical support, and internal stakeholders, providing insights and recommendations to improve operational performance
- Escalate unresolved or critical issues to the appropriate teams, ensuring proper follow-up and resolution
Client and Stakeholder Communication:
- Act as the point of contact for regional stakeholders internal teams, and external clients ensuring seamless communication and collaboration.
- Work closely with the Project Management (PM) and Account Management (AM) teams to provide regular updates on operational activities and maintain accountability for the project roadmap.
- Ensure customer satisfaction by addressing client concerns and maintaining high service standards
- Participate in meetings with the customer(s) when required
Requirements
- Minimum of 1-2 yrs of experience within the commercial drone industry
- FAA Part 107 license
- Bachelor’s degree in Operations Management, STEM concentration, or other related field is a plus
- 2-3 years of experience leading technical teams and technical operations/field operations management
- Strong leadership and communication skills with the ability to manage a team well and foster a great collaboration environment with internal teams
- Great organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment
- Proficiency in task/operational/support management software and tools: Jira, Zendesk, and alike
- Experience providing operational support for sophisticated products with software and hardware components
- Problem-solving abilities with a proactive approach to resolving technical and operational challenges
- May require extended working hours during peak operational periods
- This role requires occasional travel to customer sites within the region
- A Valid Driver’s license
